Refund policy
Refund & Return Policy
At Pure Halo Wellness, we are committed to providing high-quality products and a clear, fair return process.
Return Window
We accept returns within 14 days of delivery for eligible items.
Returns are accepted for qualifying items that meet the conditions below.
Eligible Returns
To qualify for a return:
Items must be unused, unopened, and in original packaging
Items must be returned in the same condition they were received
Non-Returnable Items
For health and hygiene reasons:
Opened or used wellness and personal care products (including Pure Halo Mist) are not eligible for return
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 14 days of delivery
Provide your order number and photos of the issue
Once verified:
A replacement will be sent at no cost, or
A full refund will be issued if a replacement is unavailable
Return Shipping Costs
Customers are responsible for return shipping costs
If the item is damaged, defective, or incorrect, return shipping will be covered by us
Refund Processing
Approved refunds are issued to the original payment method
Please allow 5–7 business days for processing after approval
How to Start a Return
To initiate a return, please contact our support team at:
📧 support@purehalowellness.com
Please include your order number and reason for the return so we can assist you as quickly as possible.